Policies/FAQ

WHAT TIME IS CHECK-IN AND CHECK-OUT Check in is from 3pm to 10pm. Please note that we are a small property and usually cannot accommodate check-ins prior to 3pm as we are busy getting ready for your arrival. Check out … Continued

Policies/FAQ

WHAT TIME IS CHECK-IN AND CHECK-OUT
Check in is from 3pm to 10pm. Please note that we are a small property and usually cannot accommodate check-ins prior to 3pm as we are busy getting ready for your arrival.

Check out is by 11:00am.

WHAT TIME IS BREAKFAST SERVED?
Breakfast is served from 8am – 10am

WHAT IS YOUR CANCELLATION POLICY?
A non-refundable deposit of 25% of the total stay value is required to secure your reservation and full non-refundable pre-payment will be processed 48 hours in advance of your arrival.

If you cancel more than 3 days prior to your reservation, a credit (6 months validity) for 100% of the deposit will be issued. If you cancel less than 3 days prior to arrival or do not arrive for your booking, 100% of the stay will be charged.

Please note third party booking sites/travel agencies may have different cancellation terms and conditions and may be non-refundable and non-transferable; please check carefully.

We are a small property of only ten guest rooms and last minute cancellations affect us significantly and in order to also be fair to all of our guests, we cannot make exceptions to our cancellation policy regardless of the individual circumstance. We recommend that you purchase travel insurance to protect you from the unexpected.

DO YOU HAVE TWIN ROOMS AVAILABLE?
Some of our rooms have super king beds that can be converted into two twin beds. Please get in touch with us before making your booking to ensure we can accommodate. Unfortunately we would not be able to accommodate this on the day of your arrival.

WHAT IS YOUR PET POLICY?
While we adore pets, we currently we do not have any pet friendly rooms since all of our guest rooms are in the main house.

ARE CHILDREN ALLOWED?
Children of all ages are welcome. Highchairs and a travel cot can be provided by prior arrangement free of charge; however, we do ask that you provide all your own bedding for the cot. Some of our rooms can accommodate additional beds for children. Children up to 10 years old are charged an additional cost of £15 which includes a child’s breakfast. Children between 11-16 are an additional cost of £25 including breakfast.  Young people aged 16 or over will be treated as an adult and require their own bed/room. Please check with us prior to booking to check we are able to accommodate.

DO YOU OFFER PACKED LUNCHES?
We certainly do ! They are packed in a disposable paper carry bag so are easy to carry and include your choice of sandwich, a packet of crisps, chocolate bar, a piece of fruit and a bottle of water for £8. Please order the day before and make sure you keep it refrigerated until ready to eat.

 

Discover More at Dalston Hall Hotel


The Hotel

The Hotel


Nestling in the heart of the beautiful Northern Lake District, this magnificent hotel provides the finest luxury coupled with discreet yet friendly service from the resident owners and their team.

Rooms & Suites

Rooms & Suites


Each bedroom has its own unique character; each is individually furnished to the very highest standards with sumptuous fabrics and bed linen, the finest hand-picked furniture.

The Gardens

The Gardens


Dalston Hall Hotel boasts it's own magnificent landscaped garden surrounded by woodlands and the Dalston Hall Golf Club.

Weddings

Weddings


Dalston Hall is, without question, the areas finest venue for weddings, parties, balls and family celebrations.

Conferences & Meetings

Conferences & Meetings


Dalston Hall is the perfect choice for business gatherings and conferences in Carlisle, with a selection of meeting rooms and facilities available. The building's nature means that flexibility is possible for any event, be it a board meeting, product launch or Carlisle conference.

The Marquee

The Marquee


Our fabulous marquee is not the usual. Designed with the modern bride in mind, it has clean and contemporary lines and striking lighting. Although holding up to 300 people on round tables, it can be segmented for smaller parties.

The Lounge Bar

The Lounge Bar


Unwind in the relaxed setting of the Lounge Bar with a grand pool table and great background music – the perfect place to spend an informal evening.

Gift Vouchers

Gift Vouchers


Our friendly team are more than willing to help find that perfect gift for your loved ones.

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