Dalston Hall Hotel

WHAT TIME IS CHECK-IN AND CHECK-OUT
Check in is from 3pm to 10pm. Please note that we are a small property and usually cannot accommodate check-ins prior to 3pm as we are busy getting ready for your arrival.

Check out is by 11:00am.

WHAT TIME IS BREAKFAST SERVED?
Breakfast is served from 8am – 10am

WHAT IS YOUR CANCELLATION POLICY?
A non-refundable deposit of 25% of the total stay value is required to secure your reservation and full non-refundable pre-payment will be processed 48 hours in advance of your arrival.

If you cancel more than 3 days prior to your reservation, a credit (6 months validity) for 100% of the deposit will be issued. If you cancel less than 3 days prior to arrival or do not arrive for your booking, 100% of the stay will be charged.

Please note third party booking sites/travel agencies may have different cancellation terms and conditions and may be non-refundable and non-transferable; please check carefully.

We are a small property of only ten guest rooms and last minute cancellations affect us significantly and in order to also be fair to all of our guests, we cannot make exceptions to our cancellation policy regardless of the individual circumstance. We recommend that you purchase travel insurance to protect you from the unexpected.

DO YOU HAVE TWIN ROOMS AVAILABLE?
Some of our rooms have super king beds that can be converted into two twin beds. Please get in touch with us before making your booking to ensure we can accommodate. Unfortunately we would not be able to accommodate this on the day of your arrival.

WHAT IS YOUR PET POLICY?
While we adore pets, we currently we do not have any pet friendly rooms since all of our guest rooms are in the main house.

ARE CHILDREN ALLOWED?
Children of all ages are welcome. Highchairs and a travel cot can be provided by prior arrangement free of charge; however, we do ask that you provide all your own bedding for the cot. Some of our rooms can accommodate additional beds for children. Children up to 10 years old are charged an additional cost of £15 which includes a child’s breakfast. Children between 11-16 are an additional cost of £25 including breakfast.  Young people aged 16 or over will be treated as an adult and require their own bed/room. Please check with us prior to booking to check we are able to accommodate.

DO YOU OFFER PACKED LUNCHES?
We certainly do ! They are packed in a disposable paper carry bag so are easy to carry and include your choice of sandwich, a packet of crisps, chocolate bar, a piece of fruit and a bottle of water for £8. Please order the day before and make sure you keep it refrigerated until ready to eat.